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Covid-19 Safety Standards Update

These last few months have been immensely difficult.

Many people rely on hot meals, which is why our restaurant has remained open and continued to offer its services. We would also like to thank our hard-working restaurant crew who has supported first responders, medical staff and our communities throughout this crisis.

As we have done for years, we continue to maintain our highest standards of safety and cleanliness to ensure the safety of our employees, our customers and the health and well-being of the communities we serve. To date, we have increased the training of our restaurant staff and are moving forward as local and state officials continue to adapt to the most current events. Our team meets regularly to evaluate and adapt our plans to implement best practices for everyone safety.

While we continue to follow the guidelines of the CDC and state and local authorities, we will make decisions that are right for the local community and help restaurant employees and customers feel safe and welcome. We will build on our existing process of reopening the dining room and act as a point-of-order service provider to our customers. Restaurants must implement standards and additions to state or local laws before reopening the restaurant’s dining rooms.

As our daily routine continues to evolve, we remain committed to providing safe service to the local neighborhood and its surrounding communities. When the timing is right and no additional government precautions are taken, we will look forward to welcoming you back to the dining room.

In the meantime, please feel free to utilize our outdoor dining, carhop, takeout and delivery services.

Health & Safety

At El Criollo Restaurant, the safety of our employees and customers is a top priority. Today, more than ever, we remain committed to following state and local health guidelines and will continue implementing coronavirus safety measures to help protect restaurant crew and customers.

Protecting You & Restaurant Crew

Personal Equipment

You will notice restaurant crew wearing personal equipment such as gloves and masks, or face coverings. So our guests can eat and drink comfortably, our front of house staff wears face shields over their face coverings. This way if guests choose, they can remove their face coverings while dining.

Hygiene

As an enhancement to our already robust hygiene standards, all restaurant crew are expected to complete rigorous, hourly hand-washing routines.

Restaurant Cleanliness

We’re going above and beyond to keep frequently used areas such as counters, kiosks and bathrooms, plus items including tables, chairs and trays, cleaned and sanitized to help keep you safe. We also separate any one time used menus and pens to be cleaned and sanitized before being used again.

Social Distancing

We encourage everyone to practice social distancing and remain at least 6ft apart. There is sign age both inside and outside the restaurant to remind guests to say 6ft apart from each other. All seating has been reconfigured so that each party can social distance from one another. Any guest arriving for pick up will have their order placed so to keep 6ft away from any other guest picking up at the same. time.

Dining Room

At this time we are permitted to serve guests outside. We have set tables at least 6ft apart in front of our establishment. Our outdoor seating offers a complete food and bar menu in a shaded setting with a view of the beautiful Burbank hills.

Contactless Ordering & Delivery

There are still many contactless ways to order your food including Mobile Order & Pay, which is available through our Website. Guests can also call for pick up and make payments over the phone. Curbside pick up may also be requested by calling when you arrive and letting us know where to take your order. We offer delivery through our 3rd party delivery partners (Postmates, Grubhub, UberEats, DoorDash). Any of these services offer contactless delivery.